GrowEase AI ("GrowEase AI," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website at groweaseai.com, engage our services, or communicate with us by SMS, email, or phone.
By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.
When we provide patient recall services to dental clinics, those clinics share patient contact information with us so we can send SMS communications on their behalf. That information is processed strictly as described in our service agreement with the clinic and used only for the purposes authorized by the clinic.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information listed in this policy exclude mobile opt-in and consent data; this information will not be shared with any third parties.
If you provide your phone number and consent to receive SMS messages from GrowEase AI, you may receive messages related to appointment reminders, service updates, account notifications, customer care, and — where you have separately consented — marketing or promotional messages.
Message frequency varies based on the nature of your interaction with us. For clients of our services, frequency is determined by the service agreement. For general inquiries, messages are transactional and sent as needed.
Standard message and data rates may apply per your mobile carrier's plan. GrowEase AI does not charge for messages sent or received.
You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After replying STOP, you will receive one confirmation message and then no further messages from that campaign. You may also email us at the address below to request removal from all SMS lists.
Reply HELP to any message to receive assistance information, or contact us directly using the details in Section 11.
Carriers are not liable for delayed or undelivered messages. Message delivery depends on your carrier's network and device availability.
We do not sell your personal information. We share information only in the following limited circumstances:
Mobile opt-in and consent information is never shared with third parties for marketing or promotional purposes under any circumstances.
We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it in accordance with our retention policies.
Depending on your jurisdiction (including British Columbia and other Canadian provinces), you may have the right to:
To exercise any of these rights, contact us using the details in Section 11.
Our website uses cookies and similar technologies to remember preferences, analyze traffic, and improve your experience. You can disable cookies through your browser settings, though some features may not function properly as a result.
We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated through our website or, where appropriate, by direct notice.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, contact us at:
GrowEase AI
7892 141B Street
Surrey, BC V3W 6J4
Email: info@groweaseai.com
Phone: +1 (236) 243-2656